A: Delivery usually takes 3–10 business days, depending on your shipping address and the delivery method chosen.

A: Once your order has shipped, we will send you an email with a tracking number. You can use this number to track your package on our website's Order Tracking page or on 17Track.net.

A: You can leave a message through our website (Contact Us) or send an email directly to support@inovivalife.com. Our customer service team will respond within 24 hours.

A: Please first check that your shipping address is correct and ask family members, neighbors, or your apartment manager. If you still cannot locate it, please contact our customer service with your order number and tracking number.

A:

• Official Website Orders: support@inovivalife.com
• Amazon Orders: service@inoviva.net
• Walmart Orders: walmart@inoviva.net

A: Yes, each product package includes an instruction manual. US versions are in English. European versions are provided in English, German, French, Italian, and Spanish.

A: Yes. After joining our affiliate program, you can earn a commission of 5%-20% on the order amount for each successful purchase made through your unique affiliate link.

A: You can find and fill out the affiliate program application form on our official website. Our team will review your application, and once approved, you can start promoting immediately.

A:

• S1.0: 68oz, Classic & affordable, ships to US/EU
• S2.0(S2.1): 88oz, Classic & high-capacity, ships to US/CA
• S1.2: 68oz, Upgraded & popular, ships to US/CA/EU
• S2.2: 88oz, Premium & high-performance, ships to US/CA/EU

A: This is the most common issue. Possible reasons include:

• The machine has been stored for a long time, transported roughly, or placed upside down, causing a leak.
• The liquid has a low sugar content (below 5%).
• The container or stirrer blade is not installed properly.
• The machine needs cleaning or has internal ice buildup.

A: We recommend:

• Cleaning the container immediately after each use.
• After using the "Clean" function, always rinse all parts thoroughly with clean water.
• Hand washing the removable parts for a deeper clean.

A: "OP" means the container is not properly installed. To fix it:

1. Check if the stirrer blade is securely attached.
2. Slide the container over the stirrer blade and evaporator.
3. Push the handle to lock the container in place.

A: Both codes relate to the sensor. Please turn off the machine, unplug it, wait a moment, then plug it back in and restart. If the error persists, please contact customer support.

A: This is usually the "Low Sugar Alarm". The machine will protect itself and stop when the liquid sugar content is below 5%. The solution is to add a sugary liquid such as syrup, juice, or honey.

A: Possible causes and solutions:

• Power Issue: Check if the plug is securely connected and the outlet has power.
• Improper Installation: Ensure the container and stirrer blade are installed correctly.
• Low Sugar Protection: Check if you are using a liquid with too low sugar content.
• Overload Protection: The machine may have activated its overload protection. Please unplug it and wait for 15 minutes before trying again.

A: This mainly depends on the amount of liquid and the running time. Please try adjusting:

• The amount of liquid you add.
• The running time or the thickness setting.
• Ensuring the liquid's sugar content is within the recommended range.

A:

• No: Sugar-free drinks and sugar substitutes cannot form slush.
• Yes: Alcohol can be used, but the alcohol by volume (ABV) must be between 2.8% and 16%.

A: It usually takes between 10 and 45 minutes, depending on the recipe and the ambient temperature.

A: A slight smell when using a new machine for the first time is normal and should fade after a few uses. If the noise is excessive, please check:

• If the liquid's sugar content is too low.
• If the stirrer blade is installed correctly or is deformed.If the problem persists, please contact customer support.

A:

• Leak: This may be due to a crack in the container or an issue with the rubber plug on the handle. Please contact customer support for a replacement part.
• Used: If you receive a machine with signs of use, please contact the customer service of your purchase channel. Products bought from unofficial channels may not be eligible for after-sales service.

A: Yes, regular maintenance is important. We recommend basic cleaning after each use. If you notice a drop in cooling performance, you can perform a thorough cleaning and defrosting.

A: You can visit our official website at www.inovivalife.com to view and purchase accessories. If you can't find the part you need, please contact customer support for assistance.

A: No, Inoviva ice makers are currently only available for sale in the United States.

A: A slight operating sound is normal. If the noise is excessive, it may be because:

• The machine is not placed on a flat, level surface.
• The ice-making components are frozen.
• The fan or water pump is blocked by foreign objects.

A: Please check:

• If the ambient temperature is too high (above 32°C / 90°F).
• If the drain pipe is clogged or kinked.
• If there is standing water in the water tank.
• If the machine needs cleaning.

A: Please try activating the machine's self-cleaning function. If the light remains on after cleaning, the cleaning might not be thorough. Please follow the instructions in the manual to perform a manual deep clean.

A:

• Slow Ice Making: Check if the ambient and water temperatures are within the recommended ranges (ambient 5-32°C, water 5-28°C), and ensure there is sufficient space around the machine for ventilation.
• Fast Melting: The ice basket is not refrigerated. We recommend using the ice cubes immediately or transferring them to a freezer for storage.

A: This is usually related to maintenance and the operating environment:

• Cleaning Issue: Limescale or dirt can affect cooling efficiency. Please clean the machine regularly.
• Ambient Temperature: A high ambient temperature will significantly reduce ice-making speed.
• Poor Ventilation: Please ensure there is enough space (at least 6 inches) around the machine for heat dissipation.

A: Please try:

1. Checking the power supply and the water level in the tank.
2. Ensuring the ice basket is placed back within 5 minutes.
3. Pressing and holding for 3 seconds to start the self-cleaning program.
4. Checking and cleaning the filter at the bottom of the water tank.

A: Please check:

• If the hose is fully inserted into the water inlet.
• If the end of the hose is intact. You can cut it to create a new, flat end if necessary.
• If the connection is tight. You can wrap the connection with PTFE thread seal tape.
• If the external water tank is placed on the same level surface as the main unit.

A: This is caused by the water quality. Please:

1. Drain all the water from the tank.
2. Add an appropriate amount of clean water and a neutral detergent, then start the self-cleaning program.
3. Rinse thoroughly with clean water to ensure no detergent residue remains.

A: Usually not. The ice cube size is preset and cannot be manually adjusted.

A: If you plan to store the machine for an extended period, please:

1. Unplug the power cord.
2. Drain all the water from the tank and internal components.
3. Perform a thorough cleaning and drying.
4. Store it in a dry, well-ventilated place.

A: No, Inoviva juicers are currently only available for sale in the United States.

A: It is currently out of stock and will be available again once it is restocked.

A: This is a design feature of a slow juicer. Low-speed rotation can:

• Reduce juice oxidation, maximizing the retention of nutrients and flavor.
• Squeeze fruits more thoroughly, increasing the juice yield.

A: If fruits get stuck during juicing, or if there is residue left inside after juicing, you can use the reverse function to help clear the blockage and assist in cleaning the remaining pulp.

A: The strong acid in such fruits can corrode the machine's components. Continuous use for juicing acidic fruits will seriously affect the machine's lifespan.

A: To achieve a higher juice yield, you can:

• Cut fruits or vegetables into pieces that fit the feeding chute.
• Feed the produce at a slower pace to give the machine enough time to squeeze thoroughly.
• For fibrous ingredients, feed them in smaller, multiple batches.

A: Slight vibration is normal. If the vibration is severe, please check:

• If the machine is placed on a completely flat surface.
• If all parts are installed correctly and locked in place.
• If too much produce was fed at once, causing a blockage.

A: Always disconnect the power before cleaning. Although the parts can be cleaned in a dishwasher, we recommend performing a manual deep clean regularly to remove any residual pulp or fibers.

A: This is a safety design. The machine will only start when the lid is completely closed and locked, ensuring the user's safety.

A: Yes, you can. However, for better results, we recommend prioritizing vegetables with higher water content, such as celery.